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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Gina Whitener

April 21, 2023

5  out of  5 rating by Gina Whitener
"4-21-23 Again Mark Tipton’s office took care of my needs. The staff is always so polite and helpful!! Mark Tipton's staff have always done a great job taking care of me and my family's insurance needs. I've worked with Holly, Zach and Josh and they are very pleasant and concerned. My daughter just had an accident. The first thing she did is call their office. The very first thing they said is "Are you ok?" Do you need an ambulance? Then they wanted to know if the other person was ok. That was so comforting to my daughter at such a stressful time. I totally recommend Mark Tipton and his staff at State Farm!"

Terry Pettus

April 7, 2023

5  out of  5 rating by Terry Pettus
"Abbey, Holly and the entire staff here are ALWAYS very helpful and friendly. They truly go out of their way to help and get the job done on the first call. I use this State Farm office for all my insurance need. I've been a customer for many years and will continue to be"

Andrew Hale

March 29, 2023

5  out of  5 rating by Andrew Hale
"Mark and his entire team are the best. I've been with State Farm since 1996 and have not found anyone better. I like calling and getting a real person. Every time."

Miranda Edwards

March 22, 2023

5  out of  5 rating by Miranda Edwards
"On a whim, I called the Tipton office of State Farm, not really excited to talk a to insurance company. Mark Tipton's office made the insurance call so easy. If you're going to be excited about switching insurance companies, this is it. I always thought I was getting a "great" price that no one could beat. You get what you pay for. Then I paid more for the coverage that I actually needed. Mark Tipton's office went through my previous policy and made sure I was getting 100% of what I was asking for for, literally, less than ½ of what I was paying before. Then I added life insurance since I freed up some money. I wish I would have called earlier. Live and learn."

Nicholas Ahlering

March 21, 2023

5  out of  5 rating by Nicholas Ahlering
"Mark is a great guy. He understands the value of work life balance and is friendly, responsive, and attentive."

Vance Bronson

March 15, 2023

5  out of  5 rating by Vance Bronson
"Account manager, Abbey, was very nice and easy to work with. She answered all my questions and provided information in a timely manner. I mostly switched my home and auto to State Farm for the coverage and rates. Working with Abbey help me was an added bonus."

Tom Ream

February 16, 2023

5  out of  5 rating by Tom Ream
"Abbey has made it very easy to change our insurance from AAA to State Farm!!"

Robert Howison

February 2, 2023

5  out of  5 rating by Robert Howison
"Mark and his agency helped out my mom, who’s not currently a customer of them. She walked into his branch and they quickly helped her out She couldn’t get that service from her own insurance company and is looking to switch soon. Thanks"

Debbie bors

January 28, 2023

5  out of  5 rating by Debbie bors
"My son was in a car accident and it was the other person's fault. I was having a difficult time getting their insurance, AAA, to help expedite the repairs. I contacted Abbey at State Farm and within a day, I had AAA calling me with the next steps in regards to getting an estimate and where to go. It was nice being able to have State Farm speak on my behalf to help get the process of getting the car repaired in a timely manner!"

lisa toth

January 19, 2023

5  out of  5 rating by lisa toth
"Mark and his team have always been very responsive. We had a pipe burst on Christmas Eve and Mark reached out to me personally that same day. I had Progressive Auto/Home for years and State Farm beat them by a mile. Additional discounts for drive safe and save in addition to the bundling is an added bonus!"


January 5, 2023

5  out of  5 rating by Ray
"I had an accident and was on the receiving end of a hit and run. The entire State Farm process has been totally amazing. The claim actually was delayed due to a devastating loss within my family and still the entire team from State Farm was awesome in their handling of everything for us. If you think paying a little less to an out of state or internet company is worth it, you might want to reconsider. There is nothing like personal service with an agent or office you can walk into sit down and be helped to the best service you can get! Our agent Mark Tipton and his number one, Holly, are top of the line in customer service. They really helped me through the above accident and other services I had with State Farm when my wife recently passed away. I am totally thankful for them in every way, just try to get that kind of service through the internet or from some out of state company."

Sharron Cauley

December 9, 2022

5  out of  5 rating by Sharron Cauley
"I’m not a State Farm client but was involved in an auto accident by someone who is insured by State Farm. I came in for help several months ago to upload some documents for payment. Zach Rothstein was so very kind to help me with this process. I am in the State Farm office again to send more paperwork. I was so pleased to see Zach. And, again he helped me with this process. I couldn’t have done this without his help. Thank you Zach for all of your help. Sharron Cauley"

Marni B.

December 5, 2022

5  out of  5 rating by Marni B.
"Have been incredibly helpful."

Iris Atkinson

November 15, 2022

5  out of  5 rating by Iris Atkinson
"I have been with Mark Tipton's office for 14 years and have had the pleasure of Holly being my #1 Agent for 11 years!!! She has always gone above and beyond for me and my family through the years!! I even sent my ex-husband and his family to her!! Sent my Daughter to her and now introduced my Son to Holly. I have several policies from Auto, Renters and Life and if you want things done right I highly recommend Holly and Mark Tipton's office for all your needs. They find policies that are beneficial for your needs and give helpful suggestions on how to save money and always let you know when new policies for changing times and age arrive and how to better plan for your future. Holly and Mark are great at listening to any issues that might arise from claims department and investigate the problem and within that same day it's been resolved. Finding quality hardworking employees seems to be difficult at times as well as customer service experience lacking, it's really refreshing to still be with the same office for 14 years and still have a reliable agent and knowledgeable like Holly for 11 years who has never treated me like just a customer, but rather has made me feel like family. Mistakes happen and no company comes without issues, but finding an agent and agency that cares enough to make it right on your behalf is definitely worth staying with because you know they have your back. Thank Holly and Mark Tipton for always taking care of me and my family, you are appreciated!!!!"

Corbin Boitnott

October 27, 2022

5  out of  5 rating by Corbin Boitnott
"I have had my auto,homeowners and life insurance policies with Mark’s team for some time now and from the beginning they have exceeded my expectations. When I need something the team is always very eager to assist in a timely manner.I highly recommend this office for your insurance needs, you will not be disappointed!"

Brandi Arendes

October 26, 2022

1  out of  5 rating by Brandi Arendes
"I have been with Mark for 3+ years. I assume due to the recent move and increased turnover the team is spread thin. Nonetheless, there should not be such incompetence and finger-pointing. I inquired about a discrepancy in my policy and was told, "oh, well Alex did that and he doesn't work here any more." My next response was "ok, thanks. no worries. Can someone fix it?" Their response; "well, the other girl is too new." "OK, well, may I speak with someone that may assist? Insert Holly, "well, the issue will take 3 weeks to fix." Holly started laughing and saying i was "mean" for asking questions about my policy. She hung-up on me twice after I asked her questions. I was told Mark would call me but never received a call. I transferred to another agent and the issue was fixed within 10 minutes. The team i signed up with is not the same team any more and I hope the internal team fixes their administrative and support issues so they are not client-facing. Sad to see such struggles. They are not good neighbors."

Chris Young

October 12, 2022

5  out of  5 rating by Chris Young
"Great friendly people.saved a bunch on money switching to them.def recommend"

barb samuels

September 13, 2022

5  out of  5 rating by barb samuels
"Zach at Mark Tipton State Farm (and the whole team) has done an excellent job. They are professional, efficient and quick to expedite all insurance needs. I highly recommend them! Oh! Plus SUPER friendly! That gets 5 stars from me!"

Meredith Gross

September 9, 2022

5  out of  5 rating by Meredith Gross
"Quick and efficient to reply and provide necessary documentation and very friendly. Zach E has been great!"

J King

May 20, 2022

5  out of  5 rating by J King
"I talked with Zach He was able to insure 2 vehicles for the same price as I paid for one with another company. Very quick with responding to my email or calls."

Zach Stout

May 19, 2022

5  out of  5 rating by Zach Stout
"Top notch rates with amazing customer service. Mark and the Team always ensure their clients are taken care of."

Terry Ballard

May 11, 2022

5  out of  5 rating by Terry Ballard
"I worked with Gabby, she made the process of switching from another company, very painless. Thier rates are definitely competitive. No matter how many questions I had, she answered quickly and professionally!"

Stacy Bagy

April 27, 2022

5  out of  5 rating by Stacy Bagy
"I needed insurance for newly purchased property and was having a very difficult time dealing with the insurance company I had at the time. I called State Farm and spoke with Zach. Not only did he help us get better coverage at a much better rate, he also made everything so easy and was so helpful! Great job!"

felicia vero

April 27, 2022

5  out of  5 rating by felicia vero
"Zach is amazing! He is always quick to respond, attentive to my needs on all of my vehicles, and a pleasure to work with! He goes above and beyond to make sure that I understand information, and that I have what I want/need. Definitely recommend them for your insurance needs!"

Kelsey Francis

April 12, 2022

5  out of  5 rating by Kelsey Francis
"Great group of people, Phillip Ton was so wonderful and informative! Totally recommend"